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NikaTime isn’t responding in Slack or Teams
NikaTime isn’t responding in Slack or Teams

What to do if NikaTime won't talk to you or if your interaction with NikaTime in Slack or Teams is not working as expected

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Written by NikaTime
Updated over a week ago

If NikaTime is unresponsive on Slack or Teams, or not making a lot of sense, check the following:

Is NikaTime offline?

This can happen when someone installs NikaTime in a Slack workspace but doesn't finish the initial setup. If you're the person who signed up for your team on NikaTime, you need to sign in on and follow the instructions. Learn more about the initial setup here.

Is NikaTime inactive for your team?

When a user adds NikaTime to their personal MS Teams account, instead of adding to a team, NikaTime will be inactive. You can go to NikaTime's app source page, click the arrow after the Add button, and then Add to a team or follow these instructions.

Is NikaTime saying that she can't talk to you or that your user is inactive?

In that case, you may be inactive for time tracking in NikaTime. Only people who are set to Active will get to talk to NikaTime and enter their work hours. An admin in your team needs to activate you in NikaTime by going to the Team Members page. Learn more about activating NikaTime for users.

Is NikaTime saying she doesn't understand what you say?

Whenever NikaTime asks you on Slack what you worked on, she won't accept any new messages until you enter your work hours for that day. Sometimes, you might have an unanswered question and not realize it unless you scroll up in your conversation. If you really can't find the pending question, you can just type your answer.

Did your team's trial or subscription expire?

If you are a NikaTime admin, you can check your Report Center to see if your team's subscription is active and, if it isn't, you can activate it using the button on the top banner.

Did you remove and re-add NikaTime to your team on Slack?

When NikaTime is deleted from Slack, it may take a day for the new instance to be reactivated. If you wish to get it re-activated as soon as possible, or if a day has already passed and the new instance of NikaTime isn't responsive yet, please get in contact with us, and one of our humans will be happy to help!

Is NikaTime not responding at all?

Not even when you say hi or help? If she's online but not responding to anything you say, or if she's not online but you are convinced she should be, you should get in touch with us. Please use the live chat or email us.

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